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Terms of Use

Last Updated: 05/18/2017


Please read the Terms of Use carefully before registering or continuing to use the AHCCCS Online website. Your consent to these Terms of Use signifies your agreement with AHCCCS to abide by all the rules and conditions set forth in this contract. By registering with or accessing the online service, you are acknowledging and accepting these Terms of Use.

AHCCCS may, at any time, amend these Terms of Use with or without notice. Any change to the agreement will become effective immediately, and any notice of change will be posted on the website's login page. Your continued use of the service after any such change constitutes your acceptance of the amended agreement. If you do not agree to any portion of these terms at any time, you must cease your access and use of the service.


The Master Account Holder is responsible for ensuring the confidentiality of any information obtained from this web application by persons using the Master Account Holder username or any individual usernames approved by the Master Account Holder.

The Master Account Holder is responsible for informing itself and its employees and agents of the requirements of all applicable privacy laws and ensuring:
  • Compliance with the Terms of Use for the AHCCCS Online Web Application.
  • Individual accounts are limited to employees who need the information to perform their employment-related duties.
  • Individual accounts are only granted access to sub-systems that are directly related to their specific employment-related duties.
  • Inactive individual accounts are deactivated.
  • Master and individual usernames and passwords are not shared or disclosed.

All account holders agree to the following terms and conditions in regards to their AHCCCS Online usernames and passwords:
  • I will never use another person's username and password.
  • I will never ask another person to reveal his/her personal username and password.
  • I will never reveal my username and password to anyone at any time.
  • I understand that no one else, regardless of who they are, may use my username and password and that I am responsible and liable for all activities conducted in connection with my account.
  • I am solely responsible for protecting the confidentiality of my username and password, and for protecting the confidentiality of all information obtained from the website under my username and password.
  • I will notify AHCCCS of any unauthorized use of my account, including any security or data breach.
  • I am responsible for providing accurate information when creating/registering an account.
  • I am responsible for maintaining accurate and up-to-date information on my account, including: name, phone number and email address.
  • I will not create an account using someone else's name or personal information.
  • I will not impersonate any person or entity or falsely state or otherwise represent my affiliation with a person or entity.
  • I will not distribute any information obtained from the website without written consent from AHCCCS.
  • I will not use the website for illegal or fraudulent activity.
  • I will periodically review the Terms of Use to ensure I am in compliance with the AHCCCS agreement.


AHCCCS reserves the right to terminate or suspend access to the AHCCCS Online Web Application for failure to comply with the terms and conditions of the agreement. AHCCCS also reserves the right to audit account information as needed to ensure compliance, and to review and monitor your use of the service at any time, with or without notice, to ensure compliance with these terms.


AHCCCS reserves the right to remove accounts for failure to comply with the terms and conditions of the agreement. Your acceptance of the terms indicate you represent and warrant that all registration and account information is truthful and accurate. Furthermore, you understand that your account is to be created using your legal name and not the business name, location, provider's name, or any other type of generic name. Accounts that cannot be identified as belonging to an individual will be removed from the system with or without notice.


Violation of the terms and conditions of the agreement and/or violations of the state and federal confidentiality and privacy requirements may result in termination of your authorization to access the AHCCCS Online Web Application. Violations may also result in the termination of the AHCCCS Provider Agreement, revocation of AHCCCS Provider Registration, and/or the termination of or imposition of sanctions under any other contract or agreement with the AHCCCS Administration.